teknolojiarsivi.com May 27, 2018

Telstra outage that stopped triple-0 calls causes EFTPOS chaos

04 May 2018, 12:01 | Floyd Cook

Major Telstra outage causing nationwide disruptions to Triple Zero network

Cut emergency cable sparks Triple Zero crash across Australian capitals as the Telstra network goes down for the second time in three days

The intermittent issue with Triple Zero (000) is also affecting the Tasmania Fire Service monitored fire alarm system.

Just before 6am this morning, Telstra reported on Twitter that the outage was due to "a cable cut by an unknown part between Orange & Bowral in NSW at 2:05am today".

NSW emergency services moved quickly to reassure people they are still responding to alerts but noted the interruptions hadn't been resolved.

"We're working closely with emergency services in those states". The cable was fixed at approximately 11:00am with other services coming back online after that.

"We are deeply sorry for the interruptions".

"If unable to get through on triple-0, callers requiring any of the emergency services should call Police Assistance Line on 131 444".

NSW Police Assistant Commissioner Mark Walton said triple zero calls appeared to be going through.

Telstra has confirmed that it is now undertaking fibre repairs near Orange, New South Wales, to bring Triple Zero emergency services back up.

"Routers impacted by the cable cut were restored about 4.50AM today", Telstra said. "Current impact mostly in NSW and some interruptions in VIC, SA and WA", Telstra said in the post.

A Telstra spokesperson said the cable was repaired shortly after 9am WA time and services were returning to normal.

It comes as the second outage this week for the telco.

South Australia is now receiving emergency calls without issue.

Telstra said it became aware of that issue with its NBN and 4G networks about 1pm, and by 4pm a company spokesman said the problem had been fixed.

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