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06 May 2017, 02:55 | Vickie Mathis
As part of the deal, Dao agreed not to sue the city of Chicago, whose Department of Aviation police officers physically removed him, his lawyer told Crain's. "In addition, United has taken full responsibility for what happened on Flight 3411, without attempting to blame others, including the city of Chicago".
The settlement agreement dictated the payout amount was not to be made public.
The increased compensation puts United in line with rival airline Delta, which announced days after the forced removal in Chicago that it was increasing its maximum compensation for passengers giving up seats to almost $10,000, up from $1,350.
The April 9 incident on a flight from Chicago to Louisville triggered a firestorm of outrage against United, fueled by videos of the confrontation and what was seen as a tone-deaf response from the airline, whose initial explanations ignored the violence on one of its planes and stated simply that one customer had "refused to leave". United Airlines said Friday, April 21, 2017, that its CEO Munoz won't add the title of chairman in 2018 as planned, as fallout continues from the violent removal of a passenger from a plane this month.
Dao suffered a concussion, a broken nose and teeth, according to his lawyers.
United issued a brief statement Thursday, saying it was pleased to report "an amicable resolution of the unfortunate incident that occurred aboard Flight 3411".
"I praise Mr. Munoz and his people for not trying to throw the city under the bus or pass the buck", Demetrio said.
The settlement was reached on the same day United announced policy changes aimed at preventing a similar situation from happening to other passengers.
"Dr. Dao has become the unintended champion for the adoption of changes which will certainly help improve the lives of literally millions of travelers", said Demetrio, his attorney, in a statement.
There have been calls for United Airlines officials to testify in Congress about the confrontation, and the Senate Commerce Committee has been in touch with Munoz, seeking more details.
The agency released a report on Monday in which the officer who pulled Dao from his seat, James Long, gave his version of events. They receive less training than police officers do and can not carry guns inside the terminals. United said it would raise to $10,000 the limit on the payments it offers to customers who give up seats on oversold flights and increase training for airline employees.
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